wall art

Flickr Wall Art Product – Brand Experience Project

by Jamie Sanford on February 17, 2015

Click here for all posts in the Brand Experience Project.

Continuing on the story of the Flickr Wall Art experience – my photo mount arrived! (Please note, all photos are from my iPhone 5 – which I am looking forward to replacing soon!)

The packaging was as minimal as possible while still supporting my product quite well. You can see the mounting bits of cardboard built right into the box. Since Flickr only offers a few sizes in this product, it is an obvious choice for them to have custom packaging available.

I was really interested in how customer service on such a customized product would be handled in the package. I think Flickr does the absolute right thing by asking for a customer to contact them directly. This suggests to me that they are interested in handling any issues I have with the product while being vague enough to not promise anything.

Here is a look at the finished product! Again, not the best photo of the photo, but the iPhone image turned out really well!

The sides are a textured black, and the item is over an inch in depth.

The black of the mount has multiple holes like these for ease in hanging your piece. I don’t have mine on the wall yet but I’m happy that it shouldn’t be too tricky a process.

All in all, I’m very pleased with the final product that I received. I have continued to use Flickr to store and share photos, and now that I know this process is easy and painless, I’m sure I will definitely order more items in the future.

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Flickr Wall Art Follow-Up Email | Brand Experience Project

by Jamie Sanford on February 10, 2015

Click here for all posts in the Brand Experience Project.

Click here to read part one where I have many lovely things to say about my experience ordering Flickr Wall Art.

Not too long after this post went live, I received this email from Flickr:

This is super odd, because I received a confirmation of the order I placed a few days ago. I checked my email and yes, I have a confirmation of my order.

I decided to go peek around on Flickr.

Ahhh, I see now. I must have started this project twice, and so Flickr is letting me know that my unfinished project is just that, unfinished.

Problem solved? My only suggestion here is that Flickr promote the sale event they are having in this message. A 40% discount is nothing to scoff at, and the conversion rate on these reminder emails could be much higher if the recipients were better incentivized to complete their orders.

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Flickr Wall Art | Brand Experience Project

by Jamie Sanford on February 5, 2015

Click here for all posts in the Brand Experience Project.

I recently made a purchase utilizing Flickr’s Wall Art capability, and was impressed at the ease of the process. Let’s take a look.

I took this photo with my phone after one of the snowstorms we had in the past few weeks, and immediately loved that it looks mostly black and white. I initially posted on Instagram, then re-posted the full version on Flickr.

The image in Flickr. I can immediately say that while I completely love and appreciate the minimal design here, I do wish the “you can make this photo into a physical item” was a bit more obvious.

You can see that it tells you what the leftmost icon is when you scroll over it though.

The next screen shows you the crop line for your image, and gives you options to change the photo, the style of mount, and the size. It also gives a preview of the price with a discount code, which I really like. I would love to know the data on sales when people are shown the discount vs being told that they will receive X% off with a code.

The mount options are a canvas wrap or a photo mount on a standout. I recently ordered a standout from Mpix that is lovely, so I’m interested to see how this one turns out.

I really love the presentation of the item’s size. How lovely to use the scale man next to the wall. This is elegant and really helpful.

The checkout process is very easy throughout. There are websites that make entering simple address and credit card information seem difficult and bulky, and this is the opposite of that.

I see the two shipping options, and click the “more info” to see what is going on there.

They are after my own heart with this – anyone familiar with my Brand Experience posts knows that I want all information during checkout presented as pop-ups so that I don’t have to leave the page.

Everything here is fine. I would recommend moving the “we cannot ship to military bases” to above the address lines, so that someone’s time isn’t wasted.

Unfortunately, the two links at the bottom do not open in pop-ups. They do open in new tabs though, which is still OK. I’m assuming that this content is such that Flickr only wants to link to one central location where this information is kept, for ease in updating and making sure that all references to these policies are to the most updated versions.

I am wondering why the share option is limited to Twitter. This sort of personalized art seems better suited for sharing on Facebook or Pinterest.

I really like the estimated delivery window. Vague at 4 days, but still acknowledging a timeline.

My major issue with this screen is that there isn’t a clear option for a “printable” version, or better yet, the chance to save the confirmation as a PDF. This is something we will continue to see more and more, and is such a better option than asking people to print receipts all of the time.

Side note – download and install PrimoPDF if you are looking for software that will allow you to create PDFs. This is great for all of your online purchases and also for bill payment confirmations, etc.

The email confirmation. I’m wondering what the reasoning is behind not telling someone they can cancel their order until the email – it certainly didn’t say that on the confirmation page for the order.

I was super pleasantly surprised by the ease of this process, and the gorgeous simplicity of the steps. Sure, it is similar to every other checkout process, but this felt really light and lovely. I will check back in with a product review when I receive my photo mount in a few weeks.

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