photo prints

Snapfish | Brand Experience Project

by Jamie Sanford on February 24, 2015

Click here for all posts in the Brand Experience Project.

A quick post today, an unfortunate experience that turned out alright (ish) in the end, but highlights a major problem with the fulfillment process.

So, instead of using a service with templates to create my holiday card, I create an image using Photoshop, and then order the image as photo prints. Not only is this more cost effective, but I’m able to make the exact card I would like. This year’s was full of Instagram images.

I utilized Snapfish for this order because they had a great sale on prints, and I was excited for the discount as I was ordering quite a few prints. I uploaded the file and saw that my preview looked great, as seen below. I love the preview feature, it gives a great sense of confidence on how my item will look when I receive it. The Flickr Wall Art experience also had a preview feature that I appreciated.

Unfortunately, the resulting item looked like this (photo from my Instagram):

As you can see, the left side is completely cut off! A complete miss in quality control on the part of Snapfish. I could not believe that my prints had been shipped this way, and am also very shocked that no one at Snapfish is pulling my prints, comparing them to the preview I was shown, and then shipping them out once they have been identified as acceptable.

Naturally, I took this up with Snapfish. I joked about it on Instagram in a less-than-friendly way (full disclosure!), but I knew that I was at the point where I would have to re-order and that my cards would be late. To their credit, I received a lovely  response on Twitter from the Snapfish people, and reached out to them via live chat on their website around the same time. I commend them for being on top of it, because I quickly was awarded a credit to my account to order new prints.

In hindsight, I think I should have received a free shipping upgrade as well, because I ended up not receiving my holiday cards (which were properly cropped) until December 18th. Many in the US arrived without delay, but I send quite a few to other countries, and they ended up being delivered after Christmas.

I am pleased with the responses I received from Snapfish after the fact, but the obvious problem is that there was such a major disconnect between the preview I was shown on their site and the product I received in my first shipment. I would suggest that Snapfish revisit the online tool, or their printing/fulfillment process to rectify this problem for future customers.

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iPhone Photo Prints – Printstagram Miniprints Product Review

I wish I remembered how I was introduced to the Printstagram service, but as soon as I saw it, I was really excited, as I have been all over Instagram since I got my iPhone.  (Follow my photos on Twitter here.) Since I have loved Polaroid for a long time (I have at least 2 Polaroid cameras and am hoarding the film I have left), I was excited at the prospect of taking my cute Instagram photos and getting hard copies of them, so I ordered the Printstagram miniprints.  Also, they look totally cute in the picture above.

My main issue with Printstagram at this point is the speed of shipping and lack of shipping options.  I ordered and paid $6 for shipping to a US address.  I ordered on July 29th, and received my prints on August 15th.  The Printstagram website does warn that orders take 2-3 weeks, but I think it’s unreasonable to not offer expedited service if someone is willing to pay for it.  I’m assuming that Printstagram will be working on additional options in the near future.  They are shipping product from China, so I can imagine that expedited shipping will be pricey.

Here’s a shot of my little box of 48 Printstagram miniprints.  The quality of these is not exactly what I expected – but I spent part of yesterday scanning over 100 Polaroids from my own collection, so the feel of Polaroids was fresh in my mind.  These are solid and matte, as they are simply printed cards.  It’s not shown here, but the back looks like a Polaroid, in shades of gray, which is a really nice touch from Printstagram for the miniprints.  The stock quality is quite good, they are stiff and should hold up to some abuse, and the colors look very true to the original photos.

Here’s a photo I took of some of the prints, with a regular-sized Sharpie next to them so you can get an idea of scale.  While there are pictures that can be used for scale on the Printstagram website, I still was a bit surprised by the smallness of the prints.  I can’t blame anyone else for that but myself though.

Overall, I do still wish that I had received these faster, but I am very happy with what I received.  Printstagram also offers other products including a poster, stickers, minibooks and tinybooks.  They are all very cute but they will all take a few weeks to arrive.

What I would like to do now is to try a number of other Instagram printing services – I am especially intrigued by Artflakes and Instamaker, so I’ll have to try those next.

My set of 48 miniprints from Printstagram cost $12 + $6 shipping.

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